Proof of Delivery (POD)
Proof of delivery confirms that a dispatched shipment reached the customer. The customer gets an emailed link at dispatch, confirms receipt with no login, notes any exception and signs. Supervisors can record a paper or phone confirmation instead, and your ERP is notified.
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How proof of delivery works in Waresify
When a shipment is dispatched, Waresify emails the customer a unique link. The link accepts submissions for 7 days by default. The customer confirms receipt, records any exception and signs on screen.
You decide whether a signature is required and whether the customer can upload photos.
Delivery outcomes
With the module on, a dispatched shipment ends in one of three states.
- Delivered: confirmed in good condition.
- Delivery exception: confirmed with a problem the supervisor must act on.
- Delivery failed: the delivery did not happen.
When the customer does not respond
If no confirmation arrives within 3 days by default, the supervisor is alerted. The supervisor can always enter the POD by hand from a returned paper copy, a carrier email or a phone call.
Questions
What is proof of delivery?
Proof of delivery is the record that a shipment reached the customer, usually with the recipient's name and signature. ERPs use it to close the sales order and invoice.
Does the customer need an account?
No. The POD link works without a login.
Which plan includes proof of delivery?
Proof of delivery is in the Professional tier, so the Professional and Enterprise plans include it. Pricing is announced before launch.